pg shop Mobile Casino & Sportsbooke-wallet Mobile Deposit & Live Tables

Service availability

We at pg shop operate only in jurisdictions where our service is legally permitted. Our platform does not function in regions where online gaming, sportsbooks, or live-dealer tables are prohibited by law. Users are responsible for verifying that access and use comply with their own location's regulations before opening an account. We do not specifically target any country or region; instead, we serve a global audience where applicable. If you have questions about whether our service is available in your area, contact our support team with your location details — we will provide guidance based on current legal status. Our terms page lists jurisdictions where we explicitly do not operate.

Account eligibility

To open an account on pg shop, you must meet your local jurisdiction's age of majority (typically 18 years or equivalent in your country). During KYC verification, you provide a government-issued ID and proof of address. We cross-reference these documents against fraud databases to prevent duplicate accounts and underage access. Falsifying identity information results in immediate account closure and forfeiture of funds. Users are personally responsible for ensuring they meet eligibility criteria before registering. We do not provide age-verification tools or account controls features — you are responsible for confirming your own eligibility and compliance with local law. If you are uncertain about your eligibility, consult local regulations or our support team before account creation.

Local-law responsibility

Users must independently verify that accessing and using pg shop complies with their own jurisdiction's law before opening an account. We provide the service only in regions where it is legally available, but we do not guarantee legal status in every location a user may access from. You are solely responsible for understanding and following the laws of your country, state, or province. Do not access our platform if online gaming, sportsbooks, or live-dealer tables are prohibited in your jurisdiction. We reserve the right to restrict or close accounts from regions where our service becomes legally unavailable. By creating an account, you acknowledge that you have verified compliance with your local law and absolve pg shop of liability for any legal consequences of your access or use.

Data and privacy scope

We collect personal data (email, phone, identity documents, address, payment details) for account verification, payment processing, fraud prevention, and compliance with applicable regulations. All data is encrypted during transmission and storage. We do not sell personal information to third parties. Payment processors (DANA, OVO, GoPay, ShopeePay, LinkAja, QRIS, banks) may retain transaction data per their own privacy policies — review those policies for their data practices. You can request a full data export or deletion by filing a request through your account settings or contacting our legal team. Data retention windows vary by data type; most transaction records are kept for 7 years per financial regulations. For detailed information, review our full privacy policy linked in the footer and account settings.

Contact for legal inquiries

Inquiries related to legal compliance, jurisdiction restrictions, data privacy, or terms disputes should be directed to our legal team. File a formal inquiry through the support ticket system in your account (select "Legal" as the category) or email our legal contact address listed in the terms page. Response time for legal inquiries is typically 3–5 business days, as these require review by our compliance team. For urgent legal issues (account frozen, dispute with transaction, etc.), select "Urgent" in the ticket submission form — the legal team will prioritize your case. We maintain documentation of all legal inquiries and responses per regulatory requirements. By opening an account, you agree to resolve disputes through our legal process before pursuing external action.