pg shop Privacy Policy

This page describes what we collect when you use pg shop and how we keep that data protected. We collect personal information during account registration, KYC verification, deposits via DANA or e-wallet, and every interaction with our sportsbook covering Liga 1 and Piala AFF, live-dealer tables, slots, and esports markets. Our privacy practices reflect our commitment to transparency — we explain exactly what data we hold, who can access it, and how long we retain it.

Our approach to privacy centers on minimizing unnecessary data collection and securing what we do collect. We do not sell your information to advertisers or data brokers. We share data only with payment processors necessary to complete your transactions, fraud-prevention services to protect your account, and regulatory authorities when legally required.

We recognize that your data is sensitive. When you log into pg shop on your Android phone or iPhone, access your account balance, or receive push notifications about Liga 1 fixtures, we treat that information with care. This policy explains our safeguards and your rights regarding that data.

What We Collect on pg shop

We collect information in several categories. First, we collect account registration data: your email address, a password you set, and your stated location. Second, we collect identity information during KYC verification: your full name, date of birth, government-issued ID number and photograph, and proof of address (typically a utility bill or bank statement). Third, we collect payment information: the payment methods you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details), deposit amounts, and withdrawal requests.

We also collect activity data: every match you view in our sportsbook, every live blackjack table you join, every slot game you engage with, and every esports market from Mobile Legends or Free Fire you access. We log login timestamps, device information (operating system, app version or browser type), IP address, and push notification preferences. We also collect support interactions: any messages you send to our support team through your account dashboard.

We do not collect unnecessary information. We do not ask for your phone number unless you voluntarily provide it for account recovery. We do not request access to your device's camera, contacts, or files — our Android app and iOS browser interface operate entirely within the pg shop application sandbox.

How We Use Your Data on pg shop

We use your account registration and KYC data to verify your identity and meet regulatory compliance requirements. This verification prevents fraud, account takeovers, and ensures we operate lawfully in jurisdictions where we offer services. We retain your identity documents for several years after account closure to comply with financial regulations.

We use your payment information to process deposits and withdrawals through mobile banking, local payment, and your selected payment method. We share this data with payment processors only to the extent necessary to complete your transaction. We do not use payment data for any purpose beyond processing your requested transactions.

We use device data (IP address, browser type, operating system) to improve our platform and diagnose technical issues. For example, if we notice many users from Surabaya experience slow app performance on Android 8.0, we investigate and prioritize improvements for that configuration. We do not use this data to identify individuals — we analyze it in aggregate only.

Our pg shop Data Retention Timeline

We retain different categories of data for different periods. Account registration data (email and password hash) is retained as long as your account remains active. If you close your account, we delete this data within 30 days unless we have a legal reason to retain it.

Identity verification documents (ID copies, address proof, facial recognition data) are retained for seven years after your final transaction or account closure. This retention period aligns with financial regulation requirements across supported jurisdictions.

• 1
  Account registration dataActive account period

  Email and password retained while account is active; deleted 30 days after account closure.

• 2
  Identity documents7 years post-closure

  ID copies and address proof retained for regulatory compliance; deleted 7 years after final transaction.

• 3
  Transaction history7 years post-closure

  Deposits and withdrawals retained for financial record-keeping; deleted 7 years after final transaction.

• 4
  Activity logs2 years or less

  Login records, game engagement, support messages retained for 2 years then deleted unless needed for disputes.

• 5
  Device data1 year or less

  IP address, browser type, operating system retained for 1 year in aggregate logs then deleted.

We may retain data longer if we receive a legal order from a court or regulatory authority. We do not voluntarily extend retention periods beyond what we describe here.

Third-Party Processors and pg shop Data Sharing

We share your data with specific third parties only when necessary for pg shop operations. Payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks handling virtual accounts) receive your payment information to process deposits and withdrawals. These processors are contractually bound to use your data only for transaction authorization and fraud prevention.

We use fraud-prevention services that analyze transaction patterns, device fingerprints, and IP addresses to detect compromised accounts and prevent abuse. These services do not retain your data beyond what is necessary for their analysis. We also use analytics services that receive aggregated, anonymized data about platform usage patterns — never individual account details.

If we receive a legal order from a court, regulatory authority, or law enforcement agency, we may disclose your data as required by law. We do not voluntarily share data with government authorities absent a legal order. When we receive a legal order, we comply with it while notifying you whenever legally permitted to do so.

Your Rights Regarding pg shop Data

You have the right to access your data. Log into your pg shop account and your dashboard displays your account information, transaction history, and activity logs. You can export your data in a standard format by requesting it through our support team — we provide data exports within 30 days of your request.

You have the right to correct inaccurate data. If your account shows an incorrect address or name, contact our support team through your account dashboard with correct information and proof. We update your account and notify you of the change.

You have the right to request deletion of your data, subject to legal exceptions. If you request account closure, we delete your data according to our retention schedule described above. Some data (identity documents, transaction records) must be retained for regulatory compliance, but we delete everything we are permitted to delete within 30 days of your closure request. Data we cannot delete for legal reasons is retained only as long as required by law.

Cookies and Tracking on pg shop

We use cookies to maintain your login session on pg shop. When you log in through your browser (iOS Safari, Chrome, or Firefox), we store a session cookie that keeps you logged in as you navigate between pages. This cookie expires when you close your browser or after 24 hours of inactivity, whichever comes first.

We use additional cookies to store your preferences: your notification settings, preferred game categories, and language selection. These cookies persist on your device to preserve your preferences across sessions. You can delete these cookies anytime through your browser settings without affecting your account — your preferences simply reset to defaults on your next login.

We do not use tracking cookies to follow your browsing across other websites. We do not share cookies with advertisers or third parties. Our Android app does not use cookies — it maintains session state through secure app storage instead.

pg shop Data Security Commitments

We encrypt all data in transit using TLS 1.2 or higher encryption. When you transmit a password, payment information, or identity documents to pg shop, that data is encrypted end-to-end so no third party can intercept it. Our servers also encrypt data at rest using AES-256 encryption.

We limit access to your data to pg shop employees and contractors who need it to support your account or investigate fraud. All employees and contractors sign confidentiality agreements before accessing any account holder data. We audit access logs regularly to detect unauthorized access attempts.

We undertake to notify you if a data breach occurs that could affect your privacy. Within 72 hours of discovering a breach, we contact affected account holders by email with details of what data was compromised, what steps we are taking to contain the breach, and what actions you should take to protect yourself.

International Data Transfers and pg shop

Our servers may be located outside your jurisdiction. If you access pg shop from Jakarta, Surabaya, Bandung, or Medan, your data may be transmitted to and stored on servers in other countries. We ensure that servers hosting your data maintain security standards equivalent to or exceeding Indonesian standards. We do not transfer data to jurisdictions with weaker data protection laws.

By creating a pg shop account, you consent to your data being transferred to and processed in jurisdictions where we operate servers. We treat international data transfers as subject to the same security and privacy protections we apply domestically.